Privacy Policy

Last Updated: 6 July 2026

This Privacy Policy describes how aussie-essentials (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase on aussie-essentials, or otherwise communicate with us through the Site (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information has been collected in accordance with this policy. Please read this document carefully.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updated version will be posted on the website, the "Last Updated" date will be adjusted accordingly, and any additional measures required by law will be taken.

Collection and use of your personal information

To provide our Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific purposes mentioned below, this information may also be used to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users or third parties.

Personal information we collect

The type of personal information we collect depends on your interaction with our Site. "Personal information" refers to information or an opinion that identifies, relates to, describes, or can reasonably be linked to you.

1. Information you provide directly

Contact details: Name, address, phone number, and email address.
Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Username, password, security questions, and other security-related data.
Customer support: Information you provide when contacting us, for example through a message via the Services.

2. Information about your use, also known as Usage Data

We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies:

Device information and browser type.
Network connection and IP address.
Details on how you navigate our Site and use your account.

3. Information received from third parties

We may receive information from:

Service providers: Companies that support our Site, such as Shopify.
Payment processors: Who collect payment details, including bank information, credit or debit card details, and billing address, to fulfil orders.
Online tracking: Third parties collecting information via pixels, web beacons, and cookies when you interact with our ads or emails.

Use of your personal information

Provision of Services: To process payments, fulfil orders, send notifications, manage your account, and handle returns or exchanges.
Marketing and Advertising: To send promotional emails or SMS and display personalised ads. In line with the Spam Act 2003 (Cth), we will obtain your consent before sending commercial electronic marketing communications, and every marketing message will include a way to unsubscribe.
Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity. You are responsible for keeping your login credentials confidential.
Communication: To provide customer support and maintain our business relationship.

Cookies

Like most websites, we use cookies to improve the user experience and analyse traffic. Most browsers automatically accept cookies, but you can adjust your settings to block or delete them. Note that blocking cookies may affect the functionality of the Services.

We may also use cookies, pixels, and similar technologies for advertising, analytics, and performance tracking.

Disclosure of personal information

We may disclose your information to third parties in certain circumstances:

Service providers: For IT services, payment processing, data analysis, order fulfilment, customer support, and logistics.
Business partners: For advertising and marketing purposes.
Legal obligations: When required by law, in the context of a merger, insolvency, corporate transaction, or to protect our legal rights.

Overseas disclosure

We are based in the Netherlands, and some of our service providers may store or process your personal information outside Australia, including in the European Union and other countries. Where we disclose your personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Third-party links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, practices, or security. We recommend reviewing the policies of any third-party site you visit.

Children's information

The Services are not intended for children. We do not knowingly collect information from individuals under the age of 16. If you believe your child has provided us with personal information, please contact us.

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may have the following rights:

The right to access the personal information we hold about you.
The right to request that your personal information be corrected.
The right to request that your personal information be deleted, where applicable.
The right to data portability, where applicable.
The right to object to or restrict certain processing.
The right to withdraw consent, where processing is based on consent.
The right to ask how your personal information is collected, used, and disclosed.

To exercise these rights, please contact us using the details below. If you are not satisfied with how we have handled your personal information or a privacy request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact information

If you have any questions about our privacy practices or this policy, please reach out to us:

Store Name: aussie-essentials
Company Name: LVD services
Business Registration Number: 94797471
Tax/VAT Number: NL005109118B85
Email: info@aussie-essentials.com
Phone: +31 6 13 55 64 11
Address: Wielewaalplein 5, 2566 WX The Hague, Netherlands
Customer Service Hours: Monday to Friday: 8:00 am – 5:00 pm AEST / Saturday: 8:00 am – 5:00 pm AEST

We aim to respond to your enquiry within 24 hours.